Orders:
Do I need an account to place an order?
No, you do not need to register for an account in order to place an order. You can check out as a guest. Nevertheless, we recommend you to create an account to benefit from an improved experience on our website and from features such as faster check out and access to order history.
How do I know if my order has been validated?
You will receive an email confirming the order.
I did not receive a confirmation email. What should I do?
If you have not received a confirmation email, it is very likely that it is in your spam/junk mail folder. If your confirmation email is not in your main mailbox or in your spam, contact us by email or directly through our contact form.
I made a mistake when placing my order. What can I do?
If you want to make a change to your order, please contact us as soon as possible by email at info@skinfusion.store or directly through our contact form . If your order has already been sent, you can return your product(s) within a period of 14 days following receipt of the product. For more details, please visit our return policy.
What are the payment options available?
- Credit cards (MasterCard, American Express, Visa, Visa Electron)
- Debit card (Maestro)
- PayPal
- Apple Pay
- I-Deal
- Gift certificate
Whatever your choice, payment on our website is completely secure. Your personal information and bank details are protected throughout the ordering and payment process.
Can I receive an invoice for my online purchases?
Yes, you can. Go to 'My orders' area and select 'Invoice'. Then download the invoice you are looking for.
I cannot use a coupon code. What can I do?
Coupon code may not work for the following reasons: -Promo codes are sometimes restricted to a specific group of users, such as new sign-ups or first-time users.
Promo code was entered incorrectly.
The promotion linked to the coupon code has ended. If you’re still unable to use your coupon code, contact us by email at info@skinfusion.store or directly through our contact form.
Shipping & Returns:
What is the delivery time?
Most orders will be delivered within 3-4 business days. For more details, please visit our shipping policy.
How can I track my order?
You can track your order status with your reference number (e.g. AA123456789US) in the shipping confirmation email you received.
What are the shipping fees?
Standard shipping fees within the UK is £6,80. Free shipping is offered on orders starting from £99,99 (before taxes).
My order is not delivered. What should I do?
First check your delivery status with your reference number (e.g. AA123456789US) you received by email to track your order. If it says it has been delivered then you may contact Royal Mail support via their online form.
Can my order be delivered outside of the UK?
Yes, delivery is also available in Ireland and Scotland. In this case, delivery fees may vary.
What should I do if my order is damaged?
Orders already opened or incomplete and/or damaged items may not be accepted by the Customer. Any discrepancies concerning the articles must be reported within 3 days of receipt.
Return:
How can I return my order?
Go to “My orders” area, open the specific order you want to return and select “Return”. Then select the specific products from your order you want to return.
Return the order to SkinFusion, 17 LINHOPE STREET, LONDON NW1 6HT office 2.
Please note that you can return your product within a period of 14 days following receipt of the product. For more details, please visit our return policy.
Can I return part of my order?
Yes, you can select the specific products from your order you want to return.
How can I get my money back if I return my order?
The purchase price excluding the shipping costs will be refunded through the same payment method used during the purchase. For more details, please visit our return policy.
How long do I have to wait to be reimbursed?
Your refund will be processed within 14 days once we have received and checked every returned item in details. You will receive an e-mail with a status update once the refund has been made.